Duties and Responsibilities​

• To maintain personal standards of appearance whilst on shift and to ensure your dress is always in good order as outlined in the site Assignment Instructions.
• To monitor and patrol via view-screens effectively and to take any remedial or immediate action and notification as appropriate to events seen or informed about.
• Send daily reports to the client.
• To record all events and actions taken in a clear, legible, and accurate format.
• Record these in a computerized format and any other media required.
• To maintain personal integrity and confidentiality of all information obtained within the CCTV Control Room, always, whether written, verbal, or by any other means.
• To ensure all equipment is functioning correctly, carry out equipment checks as required, and inform immediately all required personnel of faults found.
• Report all faults in accordance with the client’s CCTV Operating Procedural Manual.
• To ensure security and cleanliness of the CCTV Control Room and ensure equipment is always maintained satisfactorily.
• Ensure access procedures are followed in accordance with the Assignment Instruction and Operation Procedure Manual.
• To always communicate with the clients’ other units and external agencies professionally and courteously.
• To undertake any special operational duties as required or instructed by Enigma management and perform any other tasks or duties which the person is reasonably expected to or instructed to undertake.
• To extract data from digital recorders, copy evidence onto media and complete documentation in accordance with control room procedures.
• Provide witness statements as and when required.
• Ensure proper documentation is completed before any media is removed by Police or any authorised personnel as laid down in the assignment instructions and operating procedure.
• To understand and follow site Assignment Instructions and Operating Procedural Manual as issued by the Client, Enigma and the site CCTV Manager.
• To pay due regard to the company’s Health & Safety Policy. Conduct check calls as required by the site Assignment Instructions.
• To promote a positive view towards the company, the customer, and other staff.
• To report to management, any faults or defects that may prevent you from carrying out your duties efficiently
• To pay due regard to the company’s Equal Opportunity Policy.
• To adhere to all company rules and regulations
• To act as a relief to cover other staff duties during periods of absence, as and when required.
• To carry out other reasonable duties as may be assigned from time to time by Management.